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Description

Service Cloud Administration is a must for experienced administrators who need to configure and maintain the Service Cloud for their organizations. Using real-world scenarios, this course will teach administrators how to configure Salesforce Knowledge, set up service contracts with milestones and entitlements, create the Console for Service application, configure the SoftPhone using Open CTI, and set up Live Agent. This course will also teach administrators how to configure a Customer Community.

Job Role

Beginning Administrator; Experienced Administrator

Duration

2 days

User Interface

Salesforce Classic

Notes

"Find your class by selecting your preferred region and location in our drop-down selector on the left-side of this page. Be sure to click Update Search to review all available options.

Can't find what you are looking for? Contact us, we would be happy to help!

Americas: 1-877-872-4610
Asia Pacific: +65 6302 5700
Europe/Middle East/Africa: +44 (0)1784 607008
Japan: 81-3-4222-0710

For more information, visit our Trailhead help site to browse knowledge articles, ask questions, or open a case."


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