Learn how accessibility mode changes your experience using Salesforce.
|Available in: Salesforce Classic|
|Available in: All Editions except Database.com|
Salesforce includes an alternate user interface mode that lets users with assistive devices, such as speech recognition software and screen readers, work with Salesforce more effectively. Most new features are designed with accessibility in mind and are inherently accessible in the standard mode. However, you may find that accessibility mode better suits your needs, particularly when using speech recognition or screen reading software to create reports and dashboards or interact with list views.
Accessibility mode includes the full functionality of Salesforce with the modifications detailed here to create a better experience for users with assistive devices.
Accessibility Mode Features that Enhance Usability
- Access setup pages from a Setup link at the top of the page.
- Drop-down menus include a Go button that you select to navigate to the option you choose in the drop-down list.
- Menu buttons are rendered as a drop-down list with a Go button.
- Overlay pages are rendered as separate pop-up windows.
- The HTML editor is replaced with a text box. This text box only accepts HTML and does not recognize plain text entries like carriage returns. To separate content, you must use paragraph or line break HTML tags.
- When viewing a dashboard, the View Dashboard auto-complete filter is replaced with a standard drop-down menu.
- The Edit Columns link on the Manage Members page, accessible via the Manage Members drop-down on a campaign detail page, becomes a drop-down button. The Edit Columns overlay is replaced by a standard setup page.
- Clicking a requested meeting in the Open Activities related list and in some list views doesn’t open the meeting detail page. Instead, a dialog opens that instructs you to contact the meeting organizer for details about the requested meeting.
- The Turn My Email On drop-down list on a Chatter group displays as a Chatter Email Settings link that opens your settings for receiving Chatter email.
Disabled Calendar Features
- Event detail overlays in the calendar view
- Drag-and-drop editing
- Drag-and-drop scheduling
- Click-and-create events
- The New Meeting Request button on the Open Activities related list
As a result, you can’t request a meeting in accessibility mode, and the Requested Meetings subtab in the Calendar section of the Home tab doesn’t display any meetings.
Disabled Report and Dashboard Features
- Drag-and-drop editing in the dashboard builder
- Creating and editing reports in report builder
Report builder is required to create or edit joined reports and reports containing cross filters or buckets. Users with accessibility mode enabled can run those reports, but can’t create or edit them. To create reports in accessibility mode, you must use the report wizard.
- Drag-and-drop to move reports and dashboards between folders
Disabled List View Features
- Related list hover links
- These enhanced list features:
- Inline editing
- Rearranging and adjusting the width of columns
- Editing, deleting, or refreshing the current list view
- Changing the number of records displayed per page
- Jumping to a specific page of results
Other Disabled Features
- The Check Spelling button for solutions
- The latest Manage Members page
- The Recent Tags drop-down menu when you add the tag component to the sidebar
- When finding similar opportunities, the Match Criteria sidebar on the search results page
- The list of similar questions as you type a question in an answers community
Users with accessibility mode enabled should use the search box on the Answers tab to see if their question has already been asked before they post their question.