Connect a One-Time Password Generator App or Device for Identity Verification | Salesforce
You can connect a one-time password generator app, such as Salesforce Authenticator or Google Authenticator, to your account. Use a verification code generated by the app, sometimes called a “time-based one-time password,” whenever Salesforce has to verify your identity. If your administrator requires two-factor authentication for increased security when you log in, access connected apps, or access reports or dashboards, use a code from the app. If you’re required to use two-factor authentication before you have an app connected, you’re prompted to connect one the next time you log in to Salesforce. If you don’t yet have the two-factor authentication requirement, you can still connect the app to your account through your personal settings.
|Available in: Both Salesforce Classic and Lightning Experience|
|Available in: All Editions|
Download the supported authenticator app for your device type. You can use any authenticator app that supports the time-based one-time password (TOTP) algorithm (IETF RFC 6238), such as Salesforce Authenticator for iOS, Salesforce Authenticator for Android, or Google Authenticator.
From your personal settings, enter Advanced User Details in the Quick Find box, then select Advanced User Details. No results? Enter Personal Information in the Quick Find box, then select Personal Information.
Find App Registration: One-Time Password Generator and click Connect.
If you’re connecting an authenticator app other than Salesforce Authenticator, use this setting. If you’re connecting Salesforce Authenticator, use this setting if you’re only using its one-time password generator feature (not the push notifications available in version 2 or later).
If you’re connecting Salesforce Authenticator so that you can use push notifications, use the App Registration: Salesforce Authenticator
setting instead. That setting enables both push notifications and one-time password generation.
You can connect up to two authenticator apps to your Salesforce account for one-time password generation: Salesforce Authenticator and one other authenticator app.
For security purposes, you’re prompted to log in to your account.
Using the authenticator app on your mobile device, scan the QR code.
Alternatively, click I Can’t Scan the QR Code in your browser. The browser displays a security key. In the authenticator app, enter your username and the key displayed.
In Salesforce, enter the code generated by the authenticator app in the Verification Code field.
The authenticator app generates a new verification code periodically. Enter the current code.
To help keep your account secure, we send you an email notification whenever a new identity verification method is added to your Salesforce account. You get the email whether you add the method or your Salesforce admin adds it on your behalf.