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            Salesforce CRM Call Center Reports

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            Salesforce CRM Call Center Reports

            Call Center reports help you analyze the Salesforce CRM Call Center phone calls that were handled by you and your team.

            Required Editions

            Available in: Salesforce Classic and Lightning Experience
            Available in: Essentials, Professional, Enterprise, Performance, Unlimited, and Developer Editions
            User Permissions Needed
            To run reports:

            Run Reports

            AND

            Read on the records included in report

            Special Features of Call Center Reports

            Consider the following when running standard call center reports:

            • The My Team's Calls This Week gives you information about the calls that were handled by the call center users on your team during the past week, including associated records and the result of each call.
            • The My Calls Today report gives you information about the calls that you initiated or received during the past day, including associated records and the result of each call.
            • The My Calls This Week report gives you information about the calls that you initiated or received during the past week, including associated records and the result of each call.
             
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