Engage Patients with the Private Patient Community | Salesforce
Engage Patients with the Private Patient Community
The care team is the hub of your patient’s private community—it represents everyone working to make sure that your patient succeeds with his or her care plan. It includes healthcare professionals from inside and outside of your organization, and family members of the patient.
Health Cloud is available in Salesforce Classic
Available in: Enterprise, Performance, and Unlimited Editions
Manage the Extended Care Team Patients with an invested team of professional and personal caretakers are more likely to manage their conditions successfully. Each member plays an important role in maintaining the health and ensuring the progress of the patient.
Add a Member to the Care Team It’s quick and easy to add people of various roles to the care team. People who work for your organization are considered internal members and have access to more information about the patient. External members, like family and outside providers, have restricted access to the patient’s information based on the sharing rules set up by your admin.
Send a Private Message to a Care Team Member Chatter messages let you have secure private conversations with other Chatter users who are also members of the care team. You can also use messages to notify people when a file has been shared with them. Messages don’t appear in your feed, your profile, global search results, or any other part of Chatter that’s publicly visible.