Available in: Salesforce Classic Available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions
Option Description Change status to Idle after 15 minutes When selected, your status changes to “idle” if you are idle in your Salesforce app for the length of time you specify. Show emoticons When selected, graphics such as or display when people you chat with type standard textual emoticons such as :-) or :-(. Show a timestamp only when I hover over a message When selected, the timestamp for chat messages displays only when you hover over an individual message. When not selected, the timestamp displays inline with each chat message and status change.
Sounds and Notifications
Option Description Play a sound for new messages When selected, a sound plays when someone starts a new chat with you. Alert in browser tab for new messages When selected, a notification saying “You have new chat messages” displays in your browser tab when someone sends you a new chat message.