Customize activity thresholds for posts, comments, and likes to improve the Chatter influence calculation.
|Available in: both Salesforce Classic and Lightning Experience|
|Available in: Group, Enterprise, Professional, Performance, Unlimited, Contact Manager, and Developer Editions|
|To customize Chatter influence:||“Customize Application”|
Chatter activity statistics include how many posts and comments users made, how many comments they received, and how many people liked their posts and comments.
- From Setup, enter Influence in the Quick Find box, then select Influence.
- Change the minimum activity thresholds.
All minimum activity thresholds default to zero. If you set higher thresholds, users who don’t meet all three minimums are considered observers who aren’t counted when calculating influence rank. Users who do meet all three minimums but have relatively low activity are also considered observers, but they’re counted when calculating influence.
- Click Save.
Chatter influence is recalculated when you save these values.
Use caution when setting new thresholds because users’ influence levels can change immediately.