Salesforce administrators with the “Manage Chatter Messages” permission can access all users’ private messages via the SOAP API. You can view and delete any message (such as for compliance purposes).
|Available in: Salesforce Classic|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions for users with a Salesforce license, and Database.com Edition for users with a Database.com Admin license|
When you delete private Chatter messages, consider these guidelines.
- Messages are hard deleted. They aren’t sent to the recycle bin.
- Deleted messages aren’t included in message search results.
- If all messages in a conversation are deleted, the conversation isn’t shown in My Messages and can’t be retrieved via the Chatter REST API.
- If replies via email are enabled and a user replies to a deleted message, Chatter returns an error notification and doesn’t process the reply message.