Discover and recognize experts using the Knowledgeable People section of topic pages and the Overview tab of user profile pages.
|Available in: Salesforce Classic|
|Available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions|
The topic page shows the five most knowledgeable people based on their activity on the topic and recognition received for the topic. For example, Chatter considers how often people:
Knowledgeable people are calculated and updated once a day.
To change endorsements:
- Endorse someone you think is knowledgeable about a topic by clicking Endorse under the person’s name. If the person you want to endorse doesn’t appear in the Knowledgeable People section, click Endorse People to see the full list and to search for other people. (You can’t endorse yourself, Chatter Free users, or customers.)
- Remove your endorsement of someone at any time by clicking next to Endorsed under the person’s name. Removing your endorsement of someone doesn’t necessarily remove them from the knowledgeable people list; they might be endorsed by other people or have significant activity on the topic.
To remove yourself from the knowledgeable people list:
- Opt out by clicking Hide me under your name. No one can see you in the list after you hide yourself. If you change your mind, you can opt back in by clicking Endorse People and then Show me next to your name.
To see a person’s full range of expertise:
- Navigate to their user profile page, and click the Overview tab. Then click topic names to see topic detail pages, or click thumbs-up icons to add or remove your endorsements.
If Work.com Skills are enabled, they replace knowledgeable topics on profile pages. (For Salesforce Communities users, skills replace topics only in the default community.) Self-declared skills are considered when calculating knowledge levels.