Enable and Configure Topics for Objects | Salesforce
Enable and Configure Topics for Objects
Enable topics for objects so users can add topics to records and organize them by common themes. This powerful feature is available with or without Chatter.
Available in: Salesforce Classic
Available in: Group, Professional, Enterprise, Performance, Unlimited, Contact Manager, and Developer Editions
User Permissions Needed
To enable topics for objects:
Administrators can enable topics for accounts, assets, campaigns, cases, contacts, contracts, files, leads, opportunities, orders, solutions, custom objects, and English articles. For each object type, administrators specify which fields to use for topic suggestions.
Topics are only supported on English Knowledge articles.
When topics are enabled for an object, public tags are disabled for records of that object type.
From Setup, enter Topics for Objects in the Quick Find box, then select Topics for Objects.
Select an object.
At the right, select Enable Topics.
Select the text fields that you want to use for topic suggestions. (From a combination of the selected fields, up to 3 suggestions are made from the first 2,000 characters.)
Click Save to save changes for all objects.
Now, users with access to the enabled objects and appropriate topics permissions can:
See topic assignments and suggestions on records of that object type
Add and remove topics from records of that object type
Use topics on records of that object type to filter their list views
Additionally, if your organization uses Chatter, users can click any topic assigned to a record to go directly to a topic page. There, they’ll find other records on the topic, people who are knowledgeable about the topic, and other related information.