Access your external data and content that are stored outside your Salesforce org from your Customer Service (Napili) template community.
|Available in: Salesforce Classic|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|
Let your community users access:
- Data that’s stored in another Salesforce org, SAP® NetWeaver Gateway, or IBM WebSphere® that your org accesses via Salesforce Connect
- Content that’s stored in Google Drive or SharePoint that your org accesses via Files Connect
- High-data-volume external data sources aren’t supported.
- If the external data source has Identity Type set to Per User, Customer Service (Napili) template community users can’t set up their own authentication settings for external systems. However, you can set up and manage each user’s authentication settings for external systems from Lightning Experience or Salesforce Classic.
Let’s say you have a partner community for sales, and you store your product order information in a back-office ERP system. You can surface that information to your sales partners, enabling them to view and update orders within the context of all related data regardless of where it’s stored.
Or maybe you store your templates for contracts and other agreements in a non-Salesforce environment. Your sales partners can access the latest versions of that content as needed.