Display record details using the generic Record Detail page or create custom record detail pages.
The Customer Service (Napili) template supports a record detail page that you can use out of the box with no configuration. All objects in your community without a preassigned record detail page use this generic page, called Record Detail, to display record data. For example, consider the scenario where a user lands on a case detail page (with a preassigned case detail layout) and clicks a contact in the related records. If you haven’t created a custom record detail page for contacts, the contact information is displayed using the generic Record Detail page. Under the hood, the Record Detail page uses the Record Headline and Record Information Lightning components to display record data.
- Record Headline: Displays the record name and key record highlights along with buttons to edit and delete the record.
- Record Information: Displays all record details including related records and the record feed. It also allows users to create new related records and post to the record feed.
Optionally, you can create custom record detail pages for accounts, contacts, cases, tasks, events, and custom objects.