The Customer Service (Napili) template allows you to share record data for accounts, cases, contacts, tasks, events, and custom objects with minimal configuration. Record data respects user permissions via licenses, profiles, permission sets, and sharing rules.
|Available in: Salesforce Classic|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|
|To create, customize, or publish a community:||“Create and Manage Communities”|
This functionality is available in the Winter ’16 and later versions of the Customer Service (Napili) template.