Available in: Salesforce Classic and Lightning Experience Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions Field Description Internal Name Represents the unique identifier for the call center in the database. Internal Name must be composed of no more than 40 alphanumeric characters with no white space or other punctuation. It must start with an alphabetic character and must be unique from the Internal Name of all other call centers defined in your organization. Once a value for Internal Name has been saved for a call center, it cannot be changed. Display Name Represents the name of the call center as displayed in Salesforce. It must have a sortOrder value of 1. Display Name has a maximum length of 1,000 UTF-8 characters. Description Represents a description of the call center. Description has a maximum length of 1,000 UTF-8 characters. CTI Connector ProgId Represents the Program ID (progId) of the CTI adapter that should be used for this call center. This value is specified in the default call center definition file that comes bundled with every CTI adapter installer, or in the base COM class of a custom CTI adapter.