With just a few clicks, you can protect your Salesforce1 users against the vagaries of mobile connectivity. You can enable two levels of offline access: caching frequently accessed records, so users can view data while offline, and Offline Edit, so users can create, edit, and delete records while offline. Offline access is available in the Salesforce1 downloadable apps only. The beta version of Offline Edit requires version 10.0 of Salesforce1 for Android or Salesforce1 for iOS.
|Setup for Salesforce1 available in: both Salesforce Classic and Lightning Experience|
|Available in Lightning Experience in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions|
|Available in Salesforce Classic in: All editions except Database.com|
|To view Salesforce1 settings:||
“View Setup and Configuration”
|To modify Salesforce1 settings:||
“Modify All Data”
From Setup, enter Salesforce1 in the Quick Find box, then select Salesforce1 Offline.
To allow viewing data while offline, select Enable caching in Salesforce1.
This option is automatically enabled the first time someone in your org installs one of the Salesforce1 downloadable apps.
To allow updating records while offline, select Enable offline create, edit, and delete in Salesforce1 (Beta).
This option isn’t available if caching in Salesforce1 is disabled.
We strongly recommend leaving Enable caching in Salesforce1
enabled. In addition to making cached data available offline, this setting also enables faster viewing of previously-accessed records and better overall performance. If you disable caching, the Salesforce1 downloadable apps only store the minimum data required to maintain a session. This can impact performance because the app has to refresh record details and feed items every time they’re viewed.