Disconnect Salesforce Authenticator (Version 2 or Later) from a User’s Account | Salesforce
Only one Salesforce Authenticator (version 2 or later) mobile app can be connected to a user’s account at a time. If your user loses access to the app by replacing or losing the mobile device, disconnect the app from the user’s account. The next time the user logs in with two-factor authentication, if no other authenticator app is connected, Salesforce prompts the user to connect a new authenticator app.
|Available in: Both Salesforce Classic and Lightning Experience|
|Available in: All Editions|
|To disconnect a user’s Salesforce Authenticator app:||“Manage Two-Factor Authentication in User Interface”|
- From Setup, enter Users in the Quick Find box, then select Users.
- Click the user’s name.
- On the user’s detail page, click Disconnect next to the App Registration: Salesforce Authenticator field.
Users can disconnect the app from their own account on the Advanced User Details page. In personal settings, the user clicks Disconnect next to the App Registration: Salesforce Authenticator field.