Why is the record I’m trying to save being flagged as a duplicate? What can I do? | Salesforce
Your organization uses duplicate rules, which prevent users from creating duplicate records. Read the message to decide how to proceed.
|Available in: Salesforce Classic and Lightning Experience|
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|
Here’s what you’ll see if the record you’re trying to save is flagged as a possible duplicate.
- A system-generated message tells you how many possible duplicates were found. The number includes only the records you have access to. If you don’t have access to any of the records that are identified as possible duplicates, then this message won’t include a number but will include a list of record owners so you can request access to the existing duplicates.
- A custom alert written by whoever created the duplicate rule. Ideally, the alert should explain why you can’t save the record and what you should do.
- If the duplicate rule allows you to save a record despite it being a possible duplicate, the Save (Ignore Alert) button is present. If the duplicate rule blocks you from saving a record that is a possible duplicate, the Save button is present but the record cannot be saved successfully until you make the necessary changes to the record so it’s no longer flagged as a possible duplicate.
- The list of possible duplicates includes only records you have access to. The fields shown in the list include only fields you have access to (up to the first 7 fields that were compared and determined to match). A maximum of 5 records are displayed in this list, but if more than 5 duplicates were found, click Show All >> to see full list of records, up to 100. Records are listed in the order they were last modified. Go directly to one of the records in the list by clicking on its link.
- The highlighted fields are the fields that were compared and determined to match.