I’m seeing a discrepancy between the numbers in the Employees and Contacts fields on an Account record. Why? | Salesforce
There are a number of possible reasons.
- The number of employees is only available on records that have a value of Headquarters/Parent in the Account Site field. This means that a branch location may show a value of zero in the Employees field but still have a number of contacts.
- The Employees field on Account records shows the total number of employees within a company, including all subsidiary and branch locations. The number of contacts, however, reflects only the contacts at that specific location. So a headquarters location that has 5,000 employees throughout its various locations may only have 3,000 contacts at the headquarters location.
- Employee totals come from Dun & Bradstreet (D&B) and usually do not include contract employees. Contact totals and related data come from the Data.com community and often do include contract employees as long as they have a valid company email address.