To get started with skills, create basic skills in your org. When you assign skills to service resources or mark them as required on work orders and work types, you can add details like skill level and duration.
|Available in: Salesforce Classic and Lightning Experience|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions with the Service Cloud|
|To create skills:||“Customize Application”|
From Setup, enter Skills in the Quick Find box, then select Skills under Field Service.
Enter a name. For example, Electrician Certification.
Enter a description.
Skip the “Assign Users” and “Assign Profiles” sections, which are specific to Live Agent.
You can now assign the skill to service resources or list it as required on work types, work orders, and work order line items.