Create custom fields to store information that is important to your articles. The only standard fields provided on article types are: Article Number, Summary, Title, and URL Name. At minimum, you want to create a field where authors can write the body of the article.
|Available in: Salesforce Classic|
Salesforce Knowledge is available in Performance and Developer Editions and in Unlimited Edition with the Service Cloud.
Salesforce Knowledge is available for an additional cost in: Professional, Enterprise, and Unlimited Editions.
|To create or change custom fields:||“Customize Application”|
“Manage Salesforce Knowledge”
Before you begin, determine the type of custom field you want to create.
Authors can view the URL Name
when they create or edit an article. The URL Name
does not appear to end users viewing published articles.
From Setup, enter Knowledge Article Types in the Quick Find box, then select Knowledge Article Types.
Select an article type.
Click New in the Fields related list.
Choose the type of field to create, and click Next.
Enter a field label. The field name is automatically populated based on the field label you enter.
This name can contain only underscores and alphanumeric characters, and must be unique in your org. It must begin with a letter, not include spaces, not end with an underscore, and not contain two consecutive underscores.
Enter any field attributes, such as Description, and click Next to continue.
You cannot enter a default value for any custom field.
Set the field-level security to determine whether the field is visible and editable or read only for specific profiles, and click Next. Field-level security allows you to control which fields are visible in different channels.
If you do not want the field to be added automatically to the article-type layout, uncheck Yes, add this custom field to the layout.
Click Save to finish or Save & New to create more custom fields.
Optionally rearrange your custom fields on the article-type layout.
Creating fields can require changing many records at once. To process these changes efficiently, Salesforce might queue your request and send an email notification when the process has completed.
You lose your data if you convert a custom field on an article type
into any other field type. Do not convert a custom field on an article type unless no data exists for the field.