After you’ve set up Lightning Sync, manage how your sales reps experience the feature and assist users in troubleshooting problems.
Assign Users to Lightning Sync Configurations To get your Lightning Sync users’ contacts or events to sync, assign users to a Lightning Sync configuration. You can assign individual users or add user profiles to assign multiple users.
Fix Sync Issues for Lightning Sync Users If an Lightning Sync user has trouble syncing between your email server and Salesforce, you can troubleshoot sync issues by checking your users’ sync statuses or running a Lightning Sync error report. If you find a sync issue that a user can’t overcome, then you can reset that user’s sync process for them.