Approvals: What’s Not Available in Salesforce1 | Salesforce
Approvals: What’s Not Available in Salesforce1
These approval-related options aren’t available in the Salesforce1 mobile app.
Recalling approval requests.
Reassigning approval requests.
Manually selecting the next approver. For approval requests that require this manual selection, the approver needs to log in to the full Salesforce site.
Unlocking a record that’s locked for approval
Salesforce1 Notifications for Approval Requests
Notifications for approval requests aren’t sent to queues or delegates. For each approval step involving a queue, we recommend adding individual users as assigned approvers, so at least those individuals can receive the approval request notifications in the mobile app. To have both queues and individual users as assigned approvers, select Automatically assign to approver(s) instead of Automatically assign to queue in the approval step.
Notifications for approval requests are sent only to users who have access to the record being approved. Assigned approvers who don’t have record access can still receive email approval notifications, but they won’t be able to complete the approval request until someone grants record access.
Salesforce1 prompts you for comments after you tap Approve or Reject.
Approval History Related List
Approval comments don’t appear in the Approval History related list. To see all approval comments for a record, use the full Salesforce site.
The Approval History related list doesn’t include the Submit for Approval button.
When working with approvals in communities, role-based external users can see and take action from the Approval History related list, but they can’t submit requests for approval.