Mobile app available in: Performance, Unlimited, and Developer Editions for orgs created prior to Winter ’17 Mobile app available for an extra cost in: Professional and Enterprise Editions for orgs created prior to May 1, 2016 Mobile app not available for orgs created in Winter ’17 or later
Salesforce Classic Mobile setup available in: both Salesforce Classic and Lightning Experience User Permissions Needed To view Salesforce Classic Mobile devices and users: “View Setup and Configuration” To manage Salesforce Classic Mobile devices: “Manage Mobile Configurations” Field Description Brand The brand of the mobile device, if available. Carrier The name of the carrier providing service for the mobile device, if available. Connected Since The date and time the device established a connection to the mobile server. The device loses a connection when the battery dies or when the session is closed because the server has not received data from the device for a long period of time. Connection Status The state of the device connection. Possible values for this field are Connected, Not Connected, and Not Available. Created By The name of the first user who registered the mobile device and the time and date the registration occurred. Data Size The size of the Salesforce data currently stored on the user's mobile device. The mobile device periodically sends this information to Salesforce, which is helpful when troubleshooting synchronization errors resulting from an exceeded data limit. Device Address The unique identifier of the user's mobile device. Device Model The model of the mobile device. Is Simulator? A flag indicating whether the device is a simulator or a mobile device. A simulator is a software application that emulates the behavior of a mobile device. Last Activated The last time a full data set was downloaded to the mobile device. If a user's data set exceeds the limit defined in the assigned mobile configuration, the device can be registered but not activated. Last Data Received The last time data was received from the device. This information is helpful for troubleshooting connection issues. Last Registration The last time a user registered the mobile device. The registration process creates the device record in Salesforce and associates it with the user who registered it. Last Status Date The last time the mobile device notified Salesforce that the device is no longer synchronizing data due to an error. The Last Status Date field is only visible when an error is present. Manufacturer The manufacturer of the mobile device. Metadata Size The size of the Salesforce metadata currently stored on the user's mobile device. Metadata consists of page layout and schema information, and the amount of metadata sent to a device can be very high depending on the size of your organization and the complexity of its setup. Modified By The name of the last user who registered the mobile device and the time and date the registration occurred. Number of Pending Outgoing Messages The number of messages queued on the mobile server waiting to be sent to the device. Operating System The type of operating system installed on the mobile device: Android or iPhone. Operating System Version The version number of the operating system installed on the mobile device. Phone Number The phone number associated with the mobile device. Salesforce Classic Mobile Version The version number and build number of the mobile client application installed on the device. Size of Pending Outgoing Messages (Bytes) The total data size of the messages queued on the device waiting to be sent to the mobile server. Because the server processes messages almost instantaneously, this value is usually 0. Size of Outgoing Messages (Bytes) The total data size of the outbound message queue on the mobile server. Status Indicates whether any synchronization errors exist between the device and Salesforce. The Status field is only visible when an error is present. The two error statuses are Data Limit Exceeded and Unknown Error. Username The Salesforce username of the user who is associated with the mobile device.
Mobile app available in: Performance, Unlimited, and Developer Editions for orgs created prior to Winter ’17
Mobile app available for an extra cost in: Professional and Enterprise Editions for orgs created prior to May 1, 2016
Mobile app not available for orgs created in Winter ’17 or later