Chatter Questions helps you promote community engagement by giving users the ability to ask and answer questions in their Chatter feed, in groups, and in records. Members in your users’ groups and communities can answer questions in Chatter just as they would comment on a Chatter post. Users in communities built on the Customer Service (Napili) template can also attach files to questions.
|Available in: Salesforce Classic|
|Chatter Questions is available in: Group, Professional, Developer, Performance, Enterprise, and Unlimited Editions.|
|To edit the global publisher layout:||“Customize Application”|
To set up Chatter Questions in your community, simply add the Question action to the global publisher layout. In organizations created after Summer ‘14, the Question action is automatically added, but we recommend dragging it to the far left to increase its visibility.
Chatter Questions is not available in communities built on the Koa and Kokua community templates.
From Setup, enter Publisher Layouts in the Quick Find box, then select Publisher Layouts.
Click Edit next to the global publisher layout.
Drag the Question action from the palette to the global publisher layout. If the Question action already appears in the layout, drag it to the location where you want it.
If you're using a customized publisher layout in groups or on records, make sure that the Question action is added to those layouts as well.