If you’ve been using Salesforce prior to Winter ’16, you need to make a few adjustments to your page layouts so that users can view their notes.
|Available in: Salesforce Classic and Lightning Experience|
|Available in: Contact Manager, Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions|
|To customize page layouts:||“Customize Application”|
|To view page layouts:||“View Setup and Configuration”|
Make sure you’re familiar with how to edit page layouts.
Select the object, and then the layout your users use.
From the list of page element categories, select Related Lists.
Drag the Notes related list on to the page where you want it to appear.
If your users have been using the old note-taking tool, keep the Notes & Attachments related list so that they can access old notes. Notes taken with the enhanced version of Notes appear in the Notes related list.
Save the layout, and confirm that you want to overwrite users’ related list customizations.
Repeat these steps for other objects you use Notes with.