Specify what happens when Salesforce for Outlook encounters a conflict as it syncs records between Microsoft® Outlook® and Salesforce.
|This feature available to manage from: both Salesforce Classic and Lightning Experience|
|Available in: All Editions|
|To access your Salesforce for Outlook configuration||Assigned to an active configuration|
|To change conflict behavior||“Conflict behavior”|
- From your personal settings in Salesforce, search for Salesforce for Outlook. Then click View My Configuration.
- Under Conflict Behavior for each object you're syncing, select one of these options.
- Salesforce always wins
- Outlook always wins
- Save your changes. All changes take effect the next time your data syncs. Return to your original settings any time by clicking Revert to default at the top of your modified configuration. Your administrator can change your settings as needed.