|Available in: Salesforce Classic|
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|
|To set up the Self-Service portal:||“Manage Self-Service Portal”|
|To modify Self-Service pages:||“Manage Self-Service Portal” |
Starting with Spring ’12, the Self-Service portal isn’t available for new orgs. Existing orgs continue to have access to the Self-Service portal.
The Portals Tab is where you set up an online support channel for your Self-Service customers - allowing them to resolve their inquiries without contacting a customer service representative.
Clicking on the Portals tab displays the portals home page. From there, you can:
- View your customer Self-Service portal home page.
- Click on your Self-Service portal pages to see how your customers will interact with them.
- Under Reports, click any report name to jump to that report.
- Select any of the links under Tools to access utilities for managing your Self-Service portal and Self-Service users.
The Portals tab does not include the Customer Portal.