If you have trouble syncing between your email application and Salesforce using Lightning Sync, ask your Salesforce administrator to reset your sync process. Resetting clears out and then restores the connections between the records in your email and calendar application, and your records in Salesforce
|Available to manage from: both Salesforce Classic and Lightning Experience|
|Available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|
- To reset sync for your contacts, make sure your Salesforce_Sync folder in your email application contains only the contacts you want to sync with Salesforce.
- To reset sync for your events, make sure the events that you don’t want to sync are assigned the Private option in your calendar application.
- Ask your Salesforce administrator to reset your sync process.