Available in: Salesforce Classic Chatter Answers is available in: Enterprise, Developer, Performance, and Unlimited Editions. User Permissions Needed To configure email notifications for your Chatter Answers users: “Customize Application” Option Description Replies to a question they own Notify customers when other users reply to their questions. Replies to a question they follow Notify customers when other users reply to questions they’re following. Selects a best answer on a question they follow Notify customers when a best answer is selected for a question they’re following. Sends a private reply to their question (Customer Support) Notify customers when customer support responds to their questions privately.