Adding Chatter Answers to a Partner Portal | Salesforce
Adding Chatter Answers to a Partner Portal
Available in: Salesforce Classic
Chatter Answers is available in: Enterprise, Developer, Performance, and Unlimited Editions.
User Permissions Needed
To add Chatter Answers to a Partner Portal:
Chatter Answers is scheduled for retirement in all Salesforce orgs as of Winter ’18 release. For more information, see Chatter Answers to Retire in Winter ’18. Starting with Summer ’16, Chatter Answers isn’t available in new orgs. Instead, you can use Chatter Questions, a Q&A feature that’s seamlessly integrated into Chatter. With Chatter Questions, users can ask questions and find answers without ever needing to leave Chatter. Existing orgs will continue to have access to Chatter Answers if it was enabled before the Summer ’16 release from now until Winter ’18.
You can add Chatter Answers to an existing Partner Portal so that portal users can access Chatter Answers zones from one of your established partner channels.
Enable Chatter Answers for portals:
From Setup, enter Chatter Answers Settings in the Quick Find box, then select Chatter Answers Settings.
Select Show Chatter Answers in Portals.
Edit Partner Portal user profiles to support Chatter Answers:
From Setup, enter Profiles in the Quick Find box, then select Profiles.
Click Edit next to a portal user profile.
In the Apps section of the page, select Object Settings.
On the Object Settings page, select Q&A.
In Tab Settings, select Default On.
Click Save and navigate back to the Objects Settings page.
Select Questions and Answers, and in the Object Permissions section select Read and Create.
Add the Chatter Answers User feature license to Partner Portal users:
From Setup, enter Users in the Quick Find box, then select Users.
Click Edit next to a portal user.
In the General Information area, select Chatter Answers User.
Add Chatter Answers as a tab to your Partner Portal:
From Setup, enter Partners in the Quick Find box, then select Settings.
Click the name of a Partner Portal.
Click Customize Portal Tabs.
Select Chatter Answers and click the Add arrow to move the Chatter Answers tab into the Selected Tabs box.
Optionally, rename the Chatter Answers tab for your Partner Portal:
From Setup, enter Rename Tabs and Labels in the Quick Find box, then select Rename Tabs and Labels.
Click Edit next to Questions.
In Other Labels, rename Q&A. You can only rename it as Singular, not Plural.