Give moderators the ability to create cases from questions by adding the Escalate to Case action to Chatter Questions pages. This action is created automatically when Question-to-Case is enabled in your organization.
|Available in: Salesforce Classic|
|Available in: Group, Professional, Enterprise, Performance, Unlimited, and Developer Editions|
|To edit page layouts:||“Customize Application”|
From Setup, enter Feed Item in the Quick Find box, then select Feed Item Layouts.
Click Edit next to Feed Item Layout.
Drag the Escalate to Case action from the Quick Actions category in the palette to the Quick Actions in the Salesforce Classic Publisher section.
Click Page Layout Assignments to confirm that the user profiles that need Question-to-Case are assigned to the Feed Item Layout.