Besides Salesforce Authenticator, one other mobile authenticator app that generates verification codes (one-time passwords) can be connected to a user’s account at a time. If your user loses access to the app by replacing or losing the mobile device, disconnect the app from your user’s account. The next time your user logs in with two-factor authentication, if no other identity verification method is connected, Salesforce prompts the user to connect a new authenticator app.
|Available in: Both Salesforce Classic and Lightning Experience|
|Available in: Group, Professional, Enterprise, Performance, Unlimited, Developer, and Contact Manager Editions|
|To disconnect a user’s authenticator app:||“Manage Two-Factor Authentication in User Interface”|
- From Setup, enter Users in the Quick Find box, then select Users.
- Click the user’s name.
- On the user’s detail page, click Disconnect next to the App Registration: One-Time Password Generator field.
Your users can disconnect the app from their own account. In personal settings, they go to the Advanced User Details page and click Disconnect next to the App Registration: One-Time Password Generator field.