Assign Media Files URLs to Default or Custom Media

When configuring a call flow, you can assign audio files to system-defined touchpoints or use custom media names. Supported default media names include the welcome message that plays at the start of a call, on-hold music that plays while the caller is waiting to be connected to a representative or placed on hold, and the call recording message that plays before the call recording begins. You can use the added media file URLs for these touchpoints or replace them with files from your media library to match your branding and compliance requirements.