Omni-Channel turbocharges your agents’ productivity by assigning records to them in real time. But which objects and records does Omni-Channel support?
|Available in: Salesforce Classic|
|Omni-Channel is available in: Professional, Enterprise, Performance, Unlimited, and Developer Editions|
Omni-Channel currently supports routing for the following objects and records.
- SOS video calls
- Social posts
- Custom objects