Now that you’ve embedded chat in your web pages, it’s time to test it out.
|Available in: Enterprise, Professional, Unlimited, and Developer Editions|
To test the snap-in chat from the agent’s perspective, login in to Salesforce as a Live Agent user with all the Live Agent support agent permissions.
Log in to Service Cloud and go online as the agent assigned to the appropriate button.
Test the chat from the customer’s perspective. In another window in the same browser, initiate a chat by navigating to a web page where you’ve placed the code snippet and starting the chat.
The chat should be available.
On the customer side (that is, on your web page), verify that:
- Pre-chat form looks how you expected
- Chat window looks how you expected
On the agent side (that is, in the Salesforce Console for Service), verify that:
- You receive a chat request when the chat is initiated
If the chat widget and experience appears as you expected, your customers can start using embedded chat to communicate with your agents.