Security and Privacy When Using Social Accounts, Contacts, and Leads | Salesforce
Security and Privacy When Using Social Accounts, Contacts, and Leads
The Social Accounts, Contacts, and Leads feature is built to provide security and privacy for you and your data.
Available in: Salesforce Classic and Lightning Experience
Business accounts available in: All Editions except Database.com
Person accounts available in: Enterprise, Performance, Unlimited, and Developer Editions
Contacts available in All Editions except Database.com
Leads available in: Groups, Professional, Enterprise, Unlimited, and Developer Editions
Salesforce uses the trusted OAuth protocol when you sign in to your Facebook, Twitter, or Klout accounts. Your login credentials aren’t exposed to Salesforce, and we never store your passwords.
Salesforce doesn’t import or store social information. Each time you select a social profile or a YouTube video, Salesforce retrieves the information that you want to see directly from the social network. You’ll always see current social information for your accounts, contacts, and leads.
Associating a Salesforce record with a social network account doesn’t cause any activity on the social network. For example, when you associate a contact with a Twitter account, you don’t become a Follower of that account on Twitter.
Salesforce never posts anything about your or your activities to your social network accounts.
Your accounts, contacts, and leads aren’t notified when you use Salesforce to view their social network profiles. And your interaction with social networks through Salesforce is read-only as long as you’re using the Social Viewer.
If you leave the Social Viewer, for example by clicking a link that opens a new Web browser tab, you’re leaving Salesforce and interacting directly with the social network. Actions you perform outside of the Salesforce Social Accounts, Contacts, and Leads viewer may be recorded on the social network.
Your view of a Facebook or Twitter profile is unique to you and depends on how you’re connected with each account, contact, or lead on each social network, as well as on the privacy settings currently in use by the account, contact, or lead. Other Salesforce users must sign in to their own social network accounts, and they’ll only see what’s permitted to them based on their own connection level. For example, if your Twitter profile is connected to your lead’s Twitter profile, you could see that lead’s other connections, but another user at your organization whose Twitter profile isn’t directly connected with the lead won’t.