Enable your users to pause a flow interview that they can’t finish yet by customizing your organization’s workflow and approval settings. A flow interview is a running instance of a flow. For example, a customer service representative can pause a flow interview when the customer doesn’t have all the necessary information.
|Available in: both Salesforce Classic and Lightning Experience|
|Available in: Enterprise, Performance, Unlimited, and Developer Editions|
|To edit workflow and approval settings:||“Customize Application”|
From Setup, enter Process Automation Settings in the Quick Find box, then select Process Automation Settings.
Select Let Users Pause Flows.
Screens don’t automatically display the Pause button once Let Users Pause Flows is enabled. If you want your users to be able to pause at a given screen, select “Show Pause button” when you configure that screen.