|To view the Clients tab:||“Read” on accounts|
|To view clients:||“Read” on accounts|
|To create clients:||“Create” on accounts and contacts|
Clients are exclusively available in Salesforce for Wealth Management. A client is a person who you advise or do business with, a prospect who you potentially will do business with, or a professional relationship such as an accountant or lawyer. You can manage your clients on the Clients tab. In standard Salesforce terminology, clients are called “accounts.” However, Salesforce for Wealth Management uses the term “clients.”
Clients have all of the standard capabilities of account records.
In addition, the special capabilities of clients are as follows:
- Client Record Types
- Record types are categories that allow you to organize your records. You can assign client records to the following record types:
- “Business” specifies a corporate entity or trust
- “Individual” specifies an existing or prospective client
- “Professional Relationship” specifies an accountant, lawyer, or other professional relationship
- Client List Views
- On the Clients tab, you can use list views to conveniently access different sets of clients. For example, select “My A Clients” to view a list of your clients who have an “A” rating.
- Client Details
- The client detail page includes groups of fields tailored to wealth management clients. For example, one section tracks a client's preferences in several categories — you can specify that a client is interested in vacation homes, mid-cap stocks, the retail and entertainment sectors, golf, and US politics.
- Financial Accounts Related List
- The Financial Accounts related list provides an overview of the client's financial accounts, such as account names, account numbers, and current values. This information comes from the records on the Financial Accounts tab.
- Holdings Related List
- The Holdings related list provides an overview of the client's owned assets such as funds, stocks, and bonds. For each holding you can see values such as market value, last price, purchase price, and number of shares. This information comes from the records on the Holdings tab. Note that each holding is associated with a financial account record.
- Client Interests Related List
- The Client Interests related list provides an overview of the securities that the client is interested in buying or selling. This information comes from the records on the Client Interests tab.
- Know Your Clients Related List
- The Know Your Clients related list provides an overview of the Know Your Client forms that are associated with the client. This information comes from the records on the Know Your Clients tab.
- Relationships Related List
- A relationship refers to a client who has a role in the life of another client, such as a spouse, child, accountant, or attorney. Relationships are tracked in the Relationships related list on the client detail page, which is available as an option. In standard Salesforce terminology, relationships are called “partners.” However, Salesforce for Wealth Management uses the term “relationships.”
- Client Team Related List
- The Client Team related list tracks the financial advisors and other Salesforce users who are involved in the management of a particular client. In standard Salesforce terminology, client teams are called “account teams.” However, Salesforce for Wealth Management uses the term “client teams.”
- Relationship Group Members Related List
- The Relationship Group Members related list displays the relationship groups of which the client is a member. It is available as an option and is called “Household Members” in some organizations.