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Multiple Account Assignment rules will not work as expected

Knowledge Article Number 000002362

When you create more than one Account Assignment Rule in one Territory, the assignment rules might not work as expected.

Resolution Normally, administrators might need to create multiple assignment rules hoping they will be evaluated with "OR" logic, so that if an Account doesn't meet the criteria of one assignment rule, the next rule will be evaluated.

However, the default behavior is that when there are more than one assignment rules in a single territory, they are evaluated with "AND" logic. This means that for an Account to be assigned to this territory, it needs to meet the criteria of all the assignment rules on that territory.

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