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Why are the paragraphs spaces bigger than expected in my HTML email?

Knowledge Article Number 000002578
Description

I have created a HTML email template. In salesforce the template has paragraphs that are separated by one line, yet when it arrives in Outlook or Lotus there are huge gaps between the paragraphs, double spacing. It's appears fine when I receive it on Gmail.

 

Resolution

This comes down to Outlook interpreting line breaks slightly differently to Gmail or some other mail providers. Everytime there is a line break outlook uses double spacing.


Resolution

Modify your template. Open the template and press the edit HTML version button. Everywhere there is a line space between the paragraph press the delete key to remove the line, then press Shift + Enter/Return Key. This makes sure that only a single line break is applied to the HTML code.





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