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Examples when On Demand Email to Case may stop creating cases

Knowledge Article Number 000003210
Description For On Demand Email-to-Case problems always check the e-mail address of the Automated Case user for errors as error emails will be sent to this users email address.  
Resolution

To check who is the Automated Case user in your organization go to: Setup | Customize | Cases | Support Settings.

Some reasons that E-mail-to-Case may stop creating cases are:
1. Exceeding the inbound email services limit
2. Automated case user doesn't have access to one of the Record Types of the Cases that are being created.
3. Automated case user has IP restrictions that do not include the IP of the forwarding mail server.





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