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Restricting Event Invites to include only Salesforce Users (Exclude Contacts and Leads)

Knowledge Article Number 000003283

If you need to restrict invitations on event records to only go to Salesforce Users and not contacts or leads, we'll show you what you need to do.


To restrict invites to users, you'll need to contact Customer Support to have the feature, "Only Email users On Events" feature enabled.

This will ensure that event invites/updates are sent only to internal Salesforce Users, not to external contacts. This feature will restrict invitations on Event records to be sent onto users. Any Contacts or Leads associated will not be emailed.

This feature is available for ALL EDITIONS.

If this feature is enabled, only the organization's users will be receiving event email notifications.

To have this activated please create a Case and include answers to the following questions:

1. What is Organization ID of the Production or Sandbox environment?  (Navigate to Setup > Company Profile > Company Information):
2. Please provide specific details about the business use case or benefits of having this feature enabled. (NOTE: What changes, operations, processes, integrations, etc. do you currently do that you think would benefit from having this feature enabled? This information should include any problems, issues, etc. that you expect to be solved by having this feature enabled).
3. Are you the System Administrator authorized on behalf of this organization to request this feature?

Note: This feature can be disabled if necessary.

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