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Support for third party apps, installed packages, or programs

Knowledge Article Number 000003667

If you're looking for assistance with third party tools, here's how you can go about finding who to contact for help.



Support offered by Salesforce

Troubleshooting for third party applications, packages, or programs isn't provided by Salesforce Support unless specifically stated in the provider information of the application you're using.


Find support for a specific third party app

  • If the app is listed on the AppExchange website - The support team's contact details are available on the application's page.
  • If the app isn't listed on the AppExchange website - Contact the organization that provided the application.


Find support for Lab apps

For issues with Lab Apps, visit the Success Community Answers Board and post your questions and get help from other app users just like you.

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