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Why am I unable to see the Delete action link within my Contacts list view?

Knowledge Article Number 000003686

When viewing a list view on the Contact object, the option to Delete records is not present although the user has access to delete the records within the view.


The behavior is anticipated for any organization with the Person Accounts functionality activated. This will occur for any Contact list views that also include Person Account records within the displayed list.


You can choose to remove those Person Account records from being displayed by defining a filter within the list of:


Is Person Account | equals | False


Alternately, you can use the Delete action function for these Person Account records from the Account tab. The reverse of the above filter would need to be included to display only Person Accounts.


Is Person Account | equals | True

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