Unable to see the HTML status report
|Knowledge Article Number||000003711|
|Description||Why can't I see the HTML Status report?|
First, you must ensure that the user profile has access to the Contact object. If the profile has no access to the contact object, users will not be able to see the HTML email status report.
To enable this functionality go to:
and add the HTML Status related list to your page layout. For example, if you need to add the related list to your contact page layout, go to
Note: The email tracking is not retroactive, it will start tracking from the time you turn it on.