Why is the Campaign Influence related list not showing on Opportunities?
|Knowledge Article Number||000003735|
To view the campaign influence related list, the following permissions are required: “Read” on campaigns AND “Read” on opportunities. The campaign influence Related List also needs to be added to the opportunity page layout as it is not part of the layout by default.
The user has these permissions and the related list has been added to the page layout but the user still cannot see this related list.
The profile of the user also needs to have "Read" on Contacts to display the campaign influence related list.
You need to ensure that the related list is first added to the page layout.
The page layout set by admin should either override user's personal setting or user's personal setting must contain the related list