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View or edit Private Notes and Attachments

Knowledge Article Number 000003741
Resolution

Notes and Attachments marked as “Private” are only accessible to the Users who create them and to Administrators with specific permissions.

Only the Attachment creator can modify the “Private” checkbox, regardless of other permissions or record ownership. On the other hand Note creator and System Administrator can modify the "Private" checkbox.

Learn more about these features in our expanded product documentation:





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