How can I make tasks visible in the self-service portal?
|Knowledge Article Number||000003801|
How can I make activities, specifically tasks, visible in the self-service portal?
To make activities (emails, log a call) visible in the self-service portal, follow the instructions below.
- Setup | App Setup | Customize | Self-Service | Self-SErvice Portal | Settings | View Cases Page | Page Layout.
- On the page layout edit page, click on the "related lists" option, and add the "Case Activities" related list to the page layout.
- click on the "Visible in Self-Service" field, and then on the "Set Field-Level Security" button to make this field visible to the appropriate users
3. Make sure the "Visible in Self-Service" field has also been added to the Task page layouts desired