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Insufficient privileges error when changing Account ownership of a Portal enabled account

Knowledge Article Number 000003835
Description

Account Owner is unable to transfer an Account that has Customer Portal enabled to another user, however a System Administrator can.

Resolution

This is expected behavior: When a customer portal account is being transferred, the role of any portal users is also changed. You cannot change a user's role without the manage users profile permission. So in order to transfer ownership of this account the user would need to have the manage users profile permission.

 

Edit Self-Service Users Permission will also work for transferring records





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