Why are emails added via Salesforce for Outlook saving the body as 'null'?
|Knowledge Article Number||000003894|
This is due to the fact that the outbound email is stripped of the 'Content-Type: text/plain' section.
Typically, an email will contain two sections:
Have the email administrator check the email client to see if it is setup to send 'HTML Only', and have them change to HTML & TEXT (Most clients have a configuration setting similar to this).